Privacy Policy

Privacy Policy for Revamp Physiotherapy & Co.

Last Updated: April 29, 2025

This Privacy Policy describes how Revamp Physiotherapy & Co we collects, uses, discloses, and stores personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy applies to users of our website www.revampphysiotherapy.com.au and our services provided in Australia.

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not. This includes sensitive information, which is a subset of personal information and includes health information.

2. Kinds of Personal Information We Collect

We may collect the following types of personal information:

Identity and Contact Information: Name, address, email address, phone number, date of birth.
Health Information: Details about your health history, current condition, treatment plans, progress notes, and other information relevant to your physiotherapy services. This is considered sensitive information and will be handled with extra care.
Payment Information: If you make payments for our services, we may collect your payment details (e.g., credit card information), although we typically use secure third-party payment processors.
Website Usage Information: IP address, browser type, operating system, referring website, pages you visit on our Site, and the dates/times of your access.
Communication Data: Records of our communications with you, including emails and phone calls.
Other Information: Any other information you voluntarily provide to us.

3. How We Collect Personal Information

We may collect your personal information in the following ways:

Directly from you: When you fill out forms on our Site, during consultations, when you book appointments, subscribe to our newsletter, or communicate with us.
Automatically: Through the use of cookies and other tracking technologies when you visit our Site.
From third parties:
- With your consent, from other healthcare providers (e.g., your doctor).
- From publicly available sources.

4. Purposes for Which We Collect, Hold, Use and Disclose Personal Information

We collect, hold, use, and disclose your personal information for the following purposes:

To provide you with physiotherapy services, including assessment, diagnosis, treatment, and management.
To communicate with you regarding your appointments, treatment plans, and progress.
To process payments for our services.
To respond to your inquiries and requests.
To send you information about our services, promotions, and updates (where you have consented to receive such communications).
To improve our Site and services.
For internal administrative purposes, such as record-keeping and billing.
To comply with legal and regulatory obligations.
For research and statistical purposes (with your consent or where de-identified).

5. Disclosure of Personal Information

We may disclose your personal information to:

Our employees and contractors: Who need the information to provide our services.
Other healthcare professionals: With your consent or as required for your treatment.
Third-party service providers: Who assist us with services such as website hosting, email marketing, payment processing, and data analytics. We take reasonable steps to ensure these providers comply with the APPs.
Government agencies and regulatory bodies: Where required or authorised by law.
Insurers: With your consent, for billing and claims purposes.
Anyone else to whom you authorise us to disclose it.

6. Cross-Border Disclosure of Personal Information

We may disclose your personal information to overseas recipients in Australia. We will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles (unless an exception under the Privacy Act applies).

7. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include [mention specific security practices you implement, e.g., encryption, secure servers, access controls, staff training].

8. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, out-of-date, irrelevant, or misleading. To make a request, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe (usually within 30 days). We may refuse access or correction in certain circumstances as permitted by the APPs. If we refuse, we will provide you with a written notice setting out the reasons for the refusal and the mechanisms available to complain about the refusal.

9. Data Breach Notification

In the event of a data breach that is likely to result in serious harm to you, we will comply with our obligations under the Privacy Act, including notifying you and the Australian Information Commissioner (OAIC).

10. How to Make a Complaint

If you have a complaint about how we have handled your personal information, please contact us in writing using the details provided in the "Contact Us" section below. We will investigate your complaint and aim to respond to you within a reasonable timeframe (usually within 30 days). If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, please visit the OAIC website at www.oaic.gov.au.

11. Cookies and Other Tracking Technologies

Our Site may use cookies and other tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings.

12. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Revamp Physiotherapy & Co

Carina Medical & Specialist Centre 396 Stanley Rd, Carina QLD 4152, Australia

admin@revampphysiotherapy.com.au

(07) 3398 8188

Website Terms and Conditions of Use

Welcome to the Revamp Physiotherapy & Co. website www.revampphysiotherapy.com.au. By accessing and using this Site, you agree to comply with the following terms and conditions (the "Terms").

1. Acceptance of Terms

By using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

2. Use of Content

All content on this Site, including text, images, logos, and other materials, is the property of Revamp Physiotherapy & Co. or its licensors and is protected by copyright and other intellectual property laws in Australia. You may access and view the content for personal, non-commercial use only. You may not modify, reproduce, distribute, or otherwise use the content without our prior written consent.

3. Disclaimer of Medical Advice

The information provided on this Site is for general informational purposes only and does not constitute medical advice. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare professional in Australia. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Site.

4. Limitation of Liability

To the fullest extent permitted by law, Revamp Physiotherapy & Co shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in any way connected with your use of this Site or the information provided on it. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.

5. Links to Third-Party Websites

This Site may contain links to third-party websites. These links are provided for your convenience only, and we do not endorse or assume any responsibility for the content or practices of these websites. Your use of third-party websites is at your own risk.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

7. Changes to These Terms

We may update these Terms from time to time. We will post any changes on this page. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

8. Contact Us

If you have any questions about these Terms, please contact us at:

Revamp Physiotherapy & Co.